AGENT LIST CLEAN-UP
It’s time to update the agent list again! All agents should please follow THIS LINK and complete only one of the two forms on that page. We will remove the details of all agents who completed the “leaving” form as well as those who completed none by the deadline of Friday 24 May at 13:00. We need to know who will be staying on as an agent so we can offer the best service to clients when they contact an agent on our Agent Map (instead of having to contact 3 agents in their area who cannot assist them). Thanks in advance to everyone!
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DOWNLOADABLE PRODUCT INFO
Added to each product page is a downloadable picture of the basic info of that specific product. Clients are also able to download and print it. Have a look at the Agent Printables page to find similar files you can download, print and add to your client parcels. You can write your name and phone number on those to ensure that the client has your contact details to buy from you again (or to give to a friend). Thank you for the awesome idea, agent Nathalie from the East Rand group!
BUSINESS HOURS AND AGENT QUESTIONS
(Please read, agents are not aware of this despite being mentioned in the previous newsletter)
Please note that we will follow these business hours for Agent and Mentor questions/queries:
Orders: 8h00 – 10h00
Dominic and Suzanne WhatsApp messages: 10h00 – 12h00
At these times during the week we are available to assist agents and we will only reply to messages during this time frame. Please do not send a message in the middle of the night or on weekends or send lots of ?????? if we do not reply. We are following a new schedule to try and get everything done and avoid unnecessary interruptions. Your assistance will be greatly appreciated.
Outside of these hours, please respect our time and use the website for any questions you may have or contact your Mentor Agent. Everything you need is on the website. Just visit the Website Menu page or the Agent Questions page (both links can be found at the bottom of any page on the website). We’ve heard all possible agent questions before and added an answer or solution to the website. If all else fails, please contact us using this form.
Note to Mentor Agents: Please try to assist your subs before contacting us (also within the hours above, please). That is the reason why you are a Mentor and have sub agents. Use the Website Menu (link above) to find an answer/solution to their question and if a sub struggles to log in, try to log in with their details to check if they perhaps made a typo, before contacting us.
You will see this on all pages of the LLL site as a quick popup of the most used links on the website:
(click on the link below to try it out)
Always go to the Website Menu page to see ALL OPTIONS available:
Please enable the website notifications on your phone/computer/tablet to receive a message as soon as we post new messages or tracking numbers on the website.
If you do not see the notification on your screen, you can add this manually. Go to the 3 dots at the top of your phone screen, click on Settings, Site settings, Allow notifications. You will receive a notification the next time we post a message or tracking numbers on the website.
If you are not added to the Agent Info Group on Facebook yet, please send a friend request to Dominic AND Suzanne
Like & Share our pages on Facebook.
Click here to find the links to all of our product pages on Facebook
Good evening . I will be staying on as an agent .
Read and understood all mentioned above .
Regards Safia