Note about courier fees:
All courier fees are calculated automatically based on the delivery address. Ask your Mentor Agent what the courier fee will be to your address before you order and add the courier fee to the amount you need to pay her. If your Mentor has an online shop where you order, you will see the courier fee at checkout.
For agents who use the online shop of their Mentor
If you need to know what the courier fee will be to a specific address, follow these instructions:
Add any product to your cart and go to the checkout page. Tick “Courier my order to me” and enter the delivery address to see what the “Economy (Domestic Road Freight)” amount is. It’s the option that will be listed first and it will also be the cheapest one. Do not select the “Overnight Courier” option. The courier fee is based on the town and suburb you select at checkout.
Remember you need to place the order with your Mentor and she has to place the order with Dominic and if someone selects “Overnight courier”, they will expect the parcel to be delivered the following day, but if their payment did not clear before order cut-off time at Dominic, the order will be moved to the next courier day (Mon – Thu). The note was added to avoid people sending angry messages about not receiving their parcels the next day if they paid for “Overnight Courier”.
This note is added to the checkout page to inform clients (and agents) not to select overnight courier:
Overnight delivery cannot be guaranteed. Reasons may include: the order will be processed after payment clears in the shop account, dispatching of the parcel depends on the time the order was placed, products may be out of stock etc. Please rather select “Economy (Domestic Road Freight)” as the Shipping Option instead of “Overnight Courier”.
